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Returns & Refunds Policy

Stock Clearance Sale items can't be returned or exchanged; if one is faulty, we refund 60% of the price paid.

Cancelling an order

Once a parcel has been handed to the courier, the order can't be cancelled. Refusing it without a valid reason means paying the delivery charge.

Check your books when they arrive

Report any problem right away. Physical damage like bent corners, damaged pages or scratches can't be exchanged or refunded after delivery.

Printing faults

A book with missing or badly printed pages can be exchanged within 7 days of purchase if it is unused and unmarked.

Options for a faulty book

1. Exchange: a replacement copy, free of charge.
2. Return for a full refund: send the book back to our address; we refund the full amount once received.
3. Partial refund: keep the book and get back 60% of what you paid, as a refund or a discount on your next order.